Welcome to HerooApp ("we," "our," or "the Service"). Your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal data when you use our website
herooapp.com and any associated mobile applications.
1. Information We Collect
To provide a seamless booking experience, we collect the following types of information:
- Personal Identification: Name, email address, and phone number (provided during registration).
- Booking Details: History of your court reservations, preferred clubs, dates, and times.
- Geolocation Data: With your explicit permission, we access your location to help you find the nearest padel courts.
- Payment Information: All transactions are processed via secure third-party payment gateways (e.g., Stripe). We do not store your full credit card details on our servers.
- Technical Data: IP address, device type, browser information, and usage statistics collected via cookies for analytical purposes.
2. How We Use Your Information
We use your data to:
- Create and manage your personal account.
- Process and confirm your court bookings.
- Send automated notifications regarding booking status, reminders, and updates.
- Provide customer support and resolve technical issues.
- Improve our application’s interface and features based on user behavior.
3. Data Sharing and Disclosure
We do not sell your personal data. Your information is only shared with:
- Court Operators: Padel clubs and facility owners receive necessary details to confirm your reservation and manage their schedule.
- Service Providers: Third-party vendors who assist with payment processing, email delivery, and data analytics (e.g., Google Analytics).
- Legal Requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights.
4. Data Security
We implement industry-standard security measures, including
SSL/TLS encryption, to protect your data from unauthorized access, alteration, or disclosure. While we strive for 100% security, please remember that no method of transmission over the internet is completely infallible.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the data we hold about you.
- Correction: Update inaccurate or incomplete information.
- Erasure: Request the deletion of your account and all associated personal data.
- Withdrawal of Consent: Opt-out of location tracking or marketing communications at any time.
6. Cookies and Tracking
We use cookies to keep you logged in and remember your preferences. You can manage or disable cookies through your browser settings, though some features of the Service may become unavailable.
7. International Users (GDPR/CCPA)
We comply with international data protection standards. If you are accessing the Service from the EU or California, we ensure your data is handled according to the specific protections provided by the GDPR and CCPA respectively.
8. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our service or legal requirements. We will notify you of any significant changes via the app or email.
9. Contact Us
If you have any questions regarding this policy or your data, please contact us at:
- Email: [support@herooapp.com]
- Website: herooapp.com
A few tips for your launch:
- Terms of Service: Since you are handling bookings and potentially payments, you will also need a "Terms of Service" document to cover cancellation policies and user conduct.
- Padel-Specifics: If your app allows users to see each other's "Skill Level" to find matches, make sure to mention in Section 3 that certain profile data (like name and rank) is visible to other players.
Would you like me to draft a basic Terms of Service (ToS) focused on booking cancellations and payments for HerooApp?
